Therapy Services Terms and Conditions
1. Cancellation Policy
1.1 Cancellations or rescheduled sessions with less than 24 hours' notice may still be charged.
1.2 Exceptions can be made under extenuating circumstances (e.g., hospitalisation, sudden bereavement, or other unforeseen emergencies), where clients will be allowed to reschedule their session without additional charges. In such cases, clients may be asked to provide appropriate documentation to support their request.
For weekly clients:
1.3. Clients can cancel or reschedule appointments up to 24 hours before the scheduled time without any charges.
1.4. A cancellation/rescheduling form must be filled out on the Acuity bookings page, providing a reason for the change.
1.5. Each weekly client is allowed a maximum of one cancellation and two reschedules per month. Additional changes may incur a fee or require direct communication with me.
1.6. Additional cancellations or reschedules beyond the allowed maximum may require full payment to hold their space.
For fortnightly clients:
1.7. Clients can reschedule appointments up to 24 hours before the scheduled time without any charges.
1.8. Fortnightly clients are encouraged to reschedule their appointments whenever possible. Cancellations will only be accepted in extenuating circumstances, such as medical emergencies, severe weather conditions, or other unforeseen events that prevent the client from attending the session.
1.9. If cancellation is unavoidable, please provide as much advanced notice as possible to allow for potential rescheduling opportunities for other clients.
1.10. Work events or commitments may be considered acceptable reasons for cancellation, provided that clients give as much notice as possible and attempt to reschedule their appointment whenever feasible.
1.11 Clients who have purchased a therapy package, such as Gold, Platinum, or long-term therapy packages, and fail to attend a scheduled session, cancel, or reschedule within 24 hours of the appointment time, will be considered a missed session. Missed sessions will be deducted from the total number of sessions remaining in the package and will not be refunded or rescheduled.
2. Refunds
2.1 Please note that refunds are not offered in any circumstance.
2.2 By paying for sessions, you agree that you are entering a contract with me.
3. Frequency of Sessions
3.1 You agree to commit to our agreed frequency of sessions, whether weekly or fortnightly.
3.2 Consistency in attendance is important for the therapeutic process.
4. Your Commitment to Sessions
4.1 By agreeing to commence therapy with me, you agree to be committed to attending your sessions for the duration of therapy and will attend weekly or fortnightly.
4.2 You agree to engage in worksheets, journaling prompts, and additional learning outside of and in between sessions, as per BACP guidelines on client engagement and commitment.
5. Duration of Therapy
5.1 You agree to commit to the agreed number of sessions or duration of therapy.
5.2 This will be established during our initial consultation and can be adjusted as needed based on your therapeutic progress and goals.
6. End of Therapy
6.1 When we agree that you are ready to end therapy, we will create an action plan and an estimated end date. We will regularly review your progress and goals during our sessions, and when we both agree that you're ready to end therapy, we'll start preparing for a safe and supportive ending.
6.2 Ending therapy should be handled with care and discussed beforehand. We will work towards a safe ending with a minimum of 1 month to prepare, following BACP guidelines on endings.
7. Respect and Non-judgement
7.1 Our therapy sessions will be a space of mutual respect and non-judgement.
7.2 By agreeing to commence therapy with me, you agree to participate in a respectful and cooperative manner.
7.3 I reserve the right to terminate a session or our therapy contract if harmful behaviour or language is directed towards me.
7.4 We both agree to adhere to the BACP guidelines on ethical practice and treat each other with respect.
8. Lateness
8.1 If you are more than 20 minutes late without notice, the session will be ended and classed as a missed session.
8.2 Please inform me as soon as possible if you expect to be late, following BACP guidelines on professional conduct and client respect.
9. Payments
9.1 By proceeding with therapy, the client agrees to enter into a legally binding contract in accordance with UK contract law, which requires payment for each session before commencement. This applies to all payment methods, including weekly, fortnightly, monthly, or therapy package options.
9.2 Any sessions that fall outside the cancellation policy outlined above will not be refunded, in accordance with the Consumer Rights Act 2015.
9.3 In the event of non-payment, I reserve the right to take legal action under UK law if necessary. If payment is not made after 3 reminders, a debt recovery process may be initiated, and the client will be responsible for any associated costs, as per the Late Payment of Commercial Debts (Interest) Act 1998.
9.4 In line with the BACP's commitment to promoting client welfare, clients are encouraged to communicate openly about any financial difficulties or concerns to avoid potential misunderstandings or legal disputes.
9.5 For clients who have purchased a therapy package, any missed sessions that are cancelled with less than 24 hours' notice will still be counted as part of the package and will not be rescheduled or refunded, following the BACP's guidelines on good practice in therapy contracts.
10. Mental Health Disclosure, Coordination, and Termination
10.1 Clients are required to disclose their mental health status, medications, and any involvement with other mental health professionals or teams during the intake process, in line with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Non-disclosure or misrepresentation of this information may result in termination of therapy services.
10.2 The therapist may collaborate with other mental health professionals or teams involved in the client's care, with the client's consent, to ensure comprehensive treatment, following the NHS Confidentiality Guidelines.
10.3 Therapy services may be terminated if the client's needs exceed the therapist's scope of practice or if there is non-compliance with the agreed-upon treatment plan, non-disclosure, or non-payment, in accordance with the British Association for Counselling and Psychotherapy (BACP) guidelines on good practice in therapy contracts.
10.4 Clients should adhere to their treatment plans, including medication adherence and attending sessions with other mental health providers. Active engagement in the therapeutic process is essential for progress, as supported by the National Institute for Health and Care Excellence (NICE) guidelines for mental health treatment.
10.5 The therapist will protect client information and adhere to confidentiality guidelines, except when required by law or when there is a risk of harm to self or others, as per the BACP Ethical Framework for the Counselling Professions. Client consent will be obtained before sharing information with other professionals or teams.
Digital Products Terms and Conditions
1. Digital Resources Refund Policy
1.1 Please note that due to the nature of digital therapy resources, refunds are not offered once the purchase has been made, and the content has been accessed.
1.2 By purchasing digital resources from our website, you acknowledge that you are entering a contract with us, and you understand that these resources are provided as electronic downloads, including PDF workbooks and worksheets.
1.3 In the event of technical issues preventing access to the purchased digital content, please contact us so we can resolve the issue and ensure you receive the resources you've purchased.
Holistic Therapeutic Readings Terms and Conditions
Leanne Nelson, acting in the capacity of a Holistic Therapeutic Reader for the purposes of this document and the services outlined within it, is also a qualified Psychotherapist (hereinafter: the "Reader").
HOLISTIC THERAPUTIC READING (90 MINUTE READING)
You (hereinafter: the “Client”) understand that by clicking the payment button, entering your credit card and/or debit card information, making a cash, PayPal or Stripe payment, or otherwise enrolling, electronically, verbally, or otherwise, that you agree to be provided with the Holistic Therapeutic Reading (90 Minute Reading) provided by Leanne Nelson, and hereby understand that you are entering into a legally binding Agreement with the Reader and are subject to the following terms and conditions:
This Terms of Purchase is to be read in combination with this Website’s Terms and Conditions, Privacy Policy and Disclaimers.
1. Terms of Purchase
1.1 The intended purpose of this Agreement is to inform the Client of the Terms of their Purchase and any information regarding the Holistic Therapeutic Reading (90 Minute Reading) (hereinafter: the “Reading”) and/or other Digital Products sold on or in connection with [www.crystallineviews.com] (hereinafter: the “Website”).
2. Term of Agreement
2.1 The term of this Agreement (herein: the “Term”) will begin on the Effective Date of the Agreement and shall remain in full force and effect until the completion of the Reading and any deliverables that may be provided thereafter (hereinafter: the “Termination Date”).
3. Client Responsibility
3.1 It is the Client’s responsibility to attend the Reading with an open mind, open heart, and with respectfulness towards the Reader.
3.2 The Client agrees to provide the Reader with any necessary personal information to assist in the quality of the Reading in a Client Information Form provided prior to the Reading, including but not limited to, date and time of birth, and location of birth. The Client Information Form is to assist the Reader in preparation of the Reading. It is the Client's responsibility to complete the Client Information Form Prior to the meeting. If the Client does not complete the Client Information Form prior to the Reading, the Reader may either (i) reschedule the Reading, or (ii) the Reader will request that information at the start of the Reading that may incur a delay in the Reading time.
4. Reader Responsibility
4.1 The Reader agrees to provide the Client with an informative Holistic Therapeutic Reading specific to the Client.
5. Purchase Price and Terms of Payment
5.1 The Client understands that unless otherwise specified on the check out page, payment of the purchase price shall be due on the date of purchase and subject to the payment terms outlined therein. The appropriate payment amount will be reflected upon checkout.
5.2 The Client agrees to make all payments as outlined in this Agreement, regardless of (i) their participation in the Reading, subject to Section 10: Termination, or (ii) the circumstances mentioned in Section 7: Refund Policy.
6. Methods of Payment
6.1 The Client is kindly requested to make the full payment as indicated on the checkout page at the time of booking the Reading. In the event of a payment issue, the Client is encouraged to promptly update their payment information or provide an alternative method of payment. Please note that the Reading may be rescheduled if the payment has not been processed as required by this Agreement, and the Reader reserves the right to cancel any scheduled Reading and/or terminate this Agreement if there is a failure in paying the required fees as outlined herein.
6.2 The Reader is not responsible for any foreign fees and taxes, and will not be held accountable or liable for any fees that are beyond the Reader's control, including but not limited to transaction fees charged by the Client’s bank, exchange rates, VAT, or local taxes.
7. Refund Policy
7.1 Due to the nature of the Reading, refunds for completed Readings will not be offered.
7.2 The Client understands that refunds are not available under any circumstance as per the Refund Policy, including but not limited to situations where the Client changes their mind about the Reading, experiences results different from their expectations, or encounters any other similar situations.
8. Scheduling
8.1 The Client agrees to participate in one [1] ninety [90] minute call with the Reader to conduct the Reading. The Client is requested to schedule the Reading through the Reader's online booking page, subject to their availability. The call will take place via the prescribed method of video communication call or as otherwise specified by the Reader prior to the call.
9. Rescheduling
9.1 To reschedule the Reading, the Client must use the rescheduling option in the email confirmation provided by the Reader. Rescheduling is subject to the Reader's availability.
9.2 Please note that if the Client is late for the scheduled call, the Reading will still conclude at the scheduled time.
10. Termination
10.1 If the Client needs to cancel the Reading, they are kindly requested to provide the Reader with a written notice at least twenty-four [24] hours prior to the scheduled Reading time. The Reading can be rescheduled to another time, subject to the Reader's availability. Written notice should be sent to: crystallineviews@gmail.com
10.2 In case the Client cancels the Reading within twenty-four [24] hours of the scheduled time, they acknowledge that no refunds will be issued. Rescheduling the Reading at a later time may be considered on a case-by-case basis, subject to the Reader's availability and discretion.
10.3 The Client acknowledges that the Reader reserves the right to limit, suspend, or terminate the scheduled Reading without the option to reschedule if the Client:
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Becomes disruptive or difficult to work with
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Fails to follow Reading guidelines
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Harasses the Reader or their staff
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Engages in copyright infringement of any Intellectual Property produced and/or developed by the Reader
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Speaks negatively about the Reader or Readings offered by them in public forums without prior consultation, as outlined in this Agreement
In such cases, no refunds will be issued, and the decision will be final.
10.4 The Client agrees to compensate the Reader for the Reading as per this Agreement. Any outstanding payment at the time of termination will become due at the effective date of termination.
10.4 The Client agrees to compensate the Reader for the Reading as per this Agreement. Any outstanding payment at the time of termination will become due at the effective date of termination.
11. Holistic Therapeutic Readings: Privacy And Confidentiality
11.1 The Reader agrees to respect and safeguard the Client's confidential and proprietary information, ideas, plans, and trade secrets. The Reader further agrees to not disclose any information pertaining to the Client or the Client's name without the Client's written consent.
11.2 The Client agrees to grant the Reader permission to keep a confidential record of the Client's name, contact information, personal information, and any documented notes throughout the Reading.
11.3 The Client acknowledges that the relationship between the Reader and the Client in the context of the Reading is not a psychotherapist-patient relationship. The Reading is not intended to be, nor should it be considered, a substitute for professional mental health services, such as psychotherapy or counselling. Therefore, the communications between the Reader and the Client during the Reading are not subject to the protection of any legally recognised privilege, such as doctor-patient confidentiality.
12. Media Release And Testimonials
12.1 The Client understands that the Reader may want to share parts of the Reading and/or results of the Reading for future training and/or marketing purposes. The Reader will not release any confidential or proprietary information and will consult the Client before using any such material.
12.2 If the Client provides a testimonial, the Client grants permission for the Reader to use their photographs, videos, written words, or recordings for marketing purposes. The Reader will ensure that any materials used will protect the Client's confidentiality and only be used with the Client's informed consent.
12.3 By participating in the Reading and related activities, the Client releases the Reader from any claims for compensation arising from the Client's involvement in photographs, videos, recordings, or other records of their participation. The Reader will take all necessary measures to protect the Client's privacy and maintain confidentiality.
13. intellectual Property
13.1 Any materials created by the Reader or their affiliates for the Client's Reading are original works. The Client acknowledges that any original works produced by the Reader for the Client will remain the intellectual property of the Reader. These materials may not be used in any other form without prior written consent from the Reader, even in the absence of a registered copyright symbol. The Client is granted a non-exclusive, non-transferable single-user license to use the materials for personal purposes only. This Agreement does not constitute a transfer of ownership of any intellectual property from the Reader to the Client.
13.2 The Client agrees not to copy, repost, alter, publish, sell, assist others in selling, manipulate, distribute, or exploit any content or intellectual property provided by the Reader or obtained through working with the Reader, without the Reader's express written consent. If any such misuse is discovered or suspected, the Reader reserves the right to terminate the Client's participation in the Reading without refund, as well as access to any purchased materials without refund. The Reader retains the right to take legal action for any infringement or misuse to the full extent of the law.
14. Disclaimer
14.1 The Client understands that all Readings and products provided by the Reader are for educational purposes only. While the Reader strives to provide helpful insights and guidance, the Reader cannot guarantee any specific results, outcomes, or changes to the Client's current situation.
14.2 The effectiveness of the Readings and advice provided by the Reader depends on the Client's willingness to implement the suggested changes and take responsibility for their personal growth. If the Client chooses not to follow the guidance provided, the Reader cannot be held responsible for any lack of progress or results.
14.3 The Client acknowledges that all Readings and products are provided on an "as is" basis, without any guarantees, representations, or warranties. This includes, but is not limited to, warranties related to quality, non-infringement, fitness for a particular purpose, merchantability, or expectation or course of performance. By choosing to purchase products or services from the Reader, the Client does so voluntarily and understands that the Reader cannot be held responsible for any dissatisfaction with the products or services.
14.4 The Client acknowledges that the Reader, although a licensed psychotherapist, therapist, and counsellor, is not providing services in these roles within the context of the Readings. The Readings are not intended to replace professional therapy or counselling sessions, and the Reader is not acting as an agent of the Client in a therapeutic or counselling capacity.
14.5 The Reader also offers professional therapy and counselling services. If the Client wishes to schedule a therapy or counselling session, these services are separate from the Readings and require a consultation prior to commencement. The Client acknowledges that the Readings and therapy/counselling services are distinct and are not to be considered interchangeable.
15. Limitation of Liability
15.1 The Client acknowledges that the information provided in the Readings and materials is general and may not be suitable for all individuals, businesses, or situations. By purchasing the Reader's products or services, the Client releases the Reader from any claims or liabilities related to the use of these products or services.
15.2 The Reader is not liable for any actions, inactions, or results, direct or indirect, that may arise from the Readings or materials provided. The Reader shall not be held responsible for any indirect, consequential, or special damages.
15.3 The Client agrees to defend, indemnify, and hold harmless the Reader from any liabilities, expenses, or legal claims arising from the Client's participation in the Readings or use of the Reader's products or services.
16. Release of Claims
16.1 To the maximum extent permissible under applicable law, the Client releases the Reader from any claims or liabilities arising from the use of or reliance on the Reader's digital products or content. The Client acknowledges that the Reader cannot be held liable for any damages resulting or claiming to result from such use or reliance.
17. No Negative Statements Or Actions
17.1 The Client agrees to refrain from making or publishing any statements or taking any actions that could have a negative or injurious impact on the Reader or their reputation. This includes, but is not limited to, derogatory, defamatory, libelous, or slanderous statements or actions. The Reader reserves the right to terminate access to their services for any violation of this section and may seek injunctive relief.
18. Modifications
18.1 The Reader may modify this Agreement from time to time. The Client will be notified of any modifications, and the Client may either continue the Reading under the new conditions or terminate the Agreement.
18.2 Unless otherwise notified, by continuing the Reading after notification, the Client agrees to be bound by any changes to the Agreement.
19. Severability
19.1 If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain valid and enforceable. If a court determines that a provision can be limited to become valid and enforceable, that provision shall be deemed written, construed, and enforced as so limited.
These sections allow for modifications to the Agreement if needed and ensure that the Agreement remains valid even if one provision is found to be unenforceable.
20. Dispute Resolution
20.1 In case of a dispute that cannot be resolved by mutual agreement, the Client and the Reader agree to try mediation in good faith for up to 30 days after notice is given. If mediation is unsuccessful, and legal action is taken, the prevailing party will be entitled to recover all costs and expenses, including attorneys' fees, from the other party.
21. Applicable Law
21.1 This Agreement will be governed by and under the control of the laws of the Province of Ontario, regardless of conflict of law principles and the Client's location. The Client understands and agrees to be bound by the laws of Ontario.
22. Binding Effect
22.1 This Agreement is legally binding upon the Parties and their successors and assigns. Both Parties confirm they have the authority to enter into this Agreement.
23. Contact
23.1 For any questions about this Agreement, please contact me at crystallineviews@gmail.com
24. Entire Agreement
24.1 This document constitutes the entire Agreement between the Parties.